Sikoia
Established and scaled the design function for a fast-growing fintech focused on customer verification.
Client
Sikoia
Services
Design leadership UX/UI design Design ops Fintech product strategy
Industries
Financial technology
Date
2023
Sikoia automates customer verification for financial services. As their first design partner, we helped embed design thinking, accelerate delivery and align design with product and business outcomes.
Sikoia is a fintech innovator tackling one of the sector’s most painful bottlenecks: Customer verification. In financial services, onboarding is often manual, document-heavy and riddled with unstructured data. Sikoia’s goal was to automate this complexity with a clean, intelligent platform that helps clients verify customer information faster, with fewer errors. At the time we worked together, they were searching for product-market fit and needed to quickly validate features that would resonate with customers and unlock growth.
We partnered with Sikoia to run a focused product discovery and validation phase, designing a set of MVP features that could be rapidly tested with real users. Our work focused on improving onboarding flows and surfacing high-value automation opportunities within unstructured data sets. The result was a 75% improvement in customer data verification efficiency in the product. This contributed directly to commercial traction, a $6.12M fundraise, and Sikoia winning Fintech New Product of the Year in 2024. Our approach helped shape both the product roadmap and the investor narrative during a critical growth window.
